Support Questions

We have written a B2B application that is hosted on customer's Hardware. Its now time to write the support and maintenance contract. How much do we charge? 15%----22% And what does a support and...

B2B Support

asked Jan 19 '11 at 08:34

Ravi Shankar
18 points

StackExchange would be a great alternative to such services as GetSatisfaction. I noticed that fogbugz is using StackExchange as a tool for driving community questions and answers. Is it possible...

Customer Support Support

asked Jan 6 '11 at 10:55

Radek
148 points

My service is a cloud-application monitoring service. My clients expect my service to monitor their enterprise software or websites and adjust computing power provided to them. What is SLA/support...

Customer Support Support SLA

asked Dec 1 '10 at 01:34

Igorek
886 points

I am interested in whether you feel you have enough support around you as you build your startup. If you could add more support around you, what would it look like? Social, technical, financial?...

Support

asked Nov 9 '10 at 14:14

Susan Jones
4,128 points

So I am in the process of launching a new venture. The new company will be a niche consulting company centered around some complex simulation tools that have been developed, are the company will...

Office Support Computers Service

asked Oct 15 '10 at 03:57

Mark D
113 points

For those of you that sell a software package that is installed within an organization (web based or not) how do you handle support? Do you hire a few people to take calls, e-mails and handle the...

Customer Support Outsourcing Support

asked Oct 20 '10 at 04:41

Reggie Dunlop
26 points