Dealing with semiconductor manufacturers? How to get response?


1

I have a tech startup and we design consumer electronic products.

For product design I need semiconductors ICs. So I searched over the internet and found that many reputed companies offer the ICs I need. But the pricing information or reference design is not available anywhere.

When I contact the distributors for these companies, I rarely get a reply?
How should I contact them? How to get the pricing for the ICs and request sample?

Am I going on the right path?

Electronics Hardware Manufacturing

asked Oct 15 '12 at 16:12
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Sbr1990
6 points
  • It depends what ICs you are trying to get and who you are trying to call. If you are small to medium volume your best bet would be to contact their sales or distribution offices. I've never really had a problem getting those guys to call me back. It's harder to get them to stop calling me. So for starters who are you trying to call, and what are you asking for? And are you asking for custom parts or things that already exist? – Some Hardware Guy 11 years ago

2 Answers


1

There are thousands, perhaps millions of different kinds of integrated circuits currently being manufactured that all have detailed datasheets. It's been a long time since the last time I used an IC that didn't have a detailed datasheet freely downloadable from the manufacturer's website.

It's been a long time since the last time I wanted to contact an IC manufacturer or distributor, and it didn't have a website with a "Contacts" page.

Many manufacturers give away free samples (a ) (b ) (c ).
When I was a student, I got a few free samples from Motorola (now Freescale) and Cypress.

But most manufacturers don't have pricing information on their websites, because you and I can't buy anything from them. (By "you and I", I mean "people who buy less than a full reel of 1000 chips every week").

You and I buy from distributors and suppliers ( a b ).
The friendly people at these companies are happy to buy many reels of chips every week directly from the manufacturer, divide it up, and send onesies and twosies and a dozen here and a dozen there to people like you and me.
This is much faster than getting parts directly from the manufacturer.

To get pricing for the ICs and buy samples in ones or twos,
you go to a distributor's website.
Most suppliers these days have a freely-available web page for each IC with the various prices for that IC,
and a link to the original manufacturer's datasheet for that IC.
You don't even have to "sign up" or "log in" to get this information.
They make it easy for you to give them your credit card number and buy parts and pay for shipping right away.
Jameco, Mouser, Newark, Digikey, Omega, etc. have huge catalogs of parts and will typically send you a free catalog if you fill out the appropriate form on their web site,
although most people find it quicker to search on the web site than to read through a paper catalog.

Many medium-sized companies have a couple of "buyers", people whose full-time job is figuring out how to get all the stuff you need, and then once they're found one source, figuring out how to get it at lower cost -- perhaps from some other source, or perhaps by negotiating some sort of deal where the distributor gives us a lower price, and we promise to continue buying large quantities of that part from them for the next six fiscal quarters.
They use jargon like like "2% net 30" and "the next six fiscal quarters" that I don't understand.

Most manufacturers, distributors, and suppliers can't help you at all with your product.
They're experts on making and shipping ICs, not designing products using many ICs.
A few exceptional companies have helpful Field Application Engineers that do a lot of work talking and working with people like you and me, trying to make it easy for us to put their parts into your products.
You might find other helpful people at sites that list third-party design engineers.
(a) (b ) (c )

answered Nov 21 '12 at 12:33
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David Cary
111 points

0

A lot has to do with how you ask and what you are asking. Are you a design engineer or are you looking to have them explain how their IC works and therefore try to get them to do your design for you? (only one of these will illicit a response). Generally speaking what you want to do is call the main US office of whoever )LT, TI, ST, etc.) Ask them for the operator or general sales and get the information for your regions sales rep. Sometimes they are employees, other times they are reps for multiple companies. Usually those guys are pretty quick about getting back to you with what you need and don't mind if you are low/med volume.

Digikey customer service is also pretty good if you ask nicely and follow up with them every few days.

answered Oct 16 '12 at 13:08
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Dan B.
1 point

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