Do you answer questions from fake names?


1

We are in B2B business and now and then someone will send a message via our contact page with a fake name, free email, fake phone etc.

Most of the time the question itself is badly written or barely makes sense.

Is it worth bothering with these people? Do you answer all the emails or simply ignore these kind of requests?

Customers CRM

asked Sep 12 '11 at 22:49
Blank
The Dictator
2,305 points

2 Answers


2

I'd save your time and ignore it.

It could be a couple of things, but most likely, it'll be some spam operator filling in your fields and pressing send.

answered Sep 13 '11 at 08:24
Blank
Mike
310 points
  • they may be probing your web site scripts for security vulnerabilities or to see if they can relay spam emails – James 7 years ago
Add Comment

1

  • If it is obviously a fake name there is no point replying.
  • If it is badly written it might be a genuine enquiry so reply.
  • If if it doesn't make sense perhaps reply asking for more clarity.

In the end just use your judgement and you will be fine, you are already spotting those that are not worth replying to so continue to do that.

answered Sep 12 '11 at 23:11
Blank
Lloyd S
1,292 points

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