Does it make sense to give the customer the option to either pay by the hour or a fixed rate?


3
  • I am a freelance software developer
  • My process of getting work is typically:
    • Find out about potential work through some channel (people I know, former employers, job postings etc.)
    • Set up a meeting, go through what they need
    • I send a written proposal
My question is about the written proposal part. I typically divide the work and do some rough estimates to end up with a total number of days or hours. Then I put in my daily/hour rate and say "It will likely cost you ...".

Does it make sense to give the potential customer an option when it comes to pricing?

Based on my estimates, the work as described will likely cost HOURS x RATE = ... .


I can also offer to do the work for a fixed rate of ....

The fixed rate would be ESTIMATED HOURS * RATE * SOME_FACTOR.

Is this a good idea or a bad idea?

Pricing Consulting

asked Feb 26 '13 at 07:25
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Codeape
128 points
Top digital marketing agency for SEO, content marketing, and PR: Demand Roll

2 Answers


6

The two most common ways to price something are: Cost or Value.

Having an hourly billing rate is pricing by Cost. There is a cost to your time and you're passing that along to the customer. It takes no account of what value they derive from it. For example, if you spent 100 hours at $X/hour to build a product that makes them 100000*$X, they got a good deal, you probably didn't.

Alternatively, if you charge according to Value, it could work better for you. If you can correctly estimate that they're expecting $Y in revenue/savings, you may be able to charge them $Y/2 to split the difference. You may make more, they still save.

The problem comes in with estimating both $Y and your actual Costs correctly. I've seen estimates off by a factor of 10x.. as in it took 10x more work than they expected. It was miserable for all involved.

Until you can estimate the Cost-based pricing very well, stay away from Value-based pricing.

answered Feb 26 '13 at 08:36
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Casey Software
1,638 points
  • Great advice, thanks! – Codeape 6 years ago

4

I would try to stick to pay by the hour. It should work out fairest for everyone.

If they insist on a fixed quote still, then just do your estimate like you did and then double it. You can be open with them that you need to include a buffer if it's a fixed quote, and you think it's the best deal for both if you do by the hour.

Some will still go with the fixed quote, others will go by the hour. At this stage, you don't lose either way.

answered Feb 26 '13 at 08:28
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Joel Friedlaender
5,007 points
  • Yes, I agree that pay by the hour is the fairest for everyone. I also like the idea of double the price for fixed quotes. – Codeape 6 years ago

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