My understanding is that consumer landline use is steadily dropping off, but I'm wondering for a business where emergency service is not required, customers getting a voicemail is okay, etc --why would a business need landline services?
Reasons I'm able to think of, though just ideas, not based on real research:
Clearly the service/carrier, device, location, etc. impact this; for example, I recall a story about iPhone service in NYC where ATT gave free mobile cell over IP devices to companies due to poor service, and clearly being out in the middle on nowhere would be problematic. That said, I'm wondering for the average small business with a high call volume if being pure mobile still does not make sense, and if so, why?
My business continues to use several landlines for the following reasons: