If I was to build a free hosted customer support service, would anyone want to use it?
i.e Community powered customer support platform (post public), with company help desk ticket support (post private).
EDIT: No advertising.
If the ads are going in front of customers, why would I want that? And if they're only going in front of agents, how are you going to make money?
If you've scoured the market and see an opportunity, go for it - this is clearly an area where SaaS makes total sense.
But when you're thinking about pricing, be a bit more creative. Differentiate, but do so in a way that gives you competitive edge and delivers value from the start. There are so many variables you could use to create pricing structures or to define service levels. Build a great structure, work out how to communicate it cleanly to customers, and don't be afraid to charge customers who are deriving value.
Yes, of course. If you build it, someone will want to use it.
But that doesn’t mean you’ll have a profitable startup. If you plan to sell advertising, better questions to ask would be:
Answers to these questions will give you an idea of whether you have the formula for a viable startup.
If you are going to build the next zendesk here are some suggestions for you.
Dont want to write a full prd for you , but above are some of my thoughts.