CRM/support software recommendations?


3

Up until very recently we were doing all support through our support e-mail address. However, as the business grows, it is getting harder and harder to follow through support requests and dispatch them effectively.

Do you have any recommendation on CRM/support software that could help us out ? Our principal requirement is that it has to integrate well with e-mail and let us dispatch support requests between 2-3 employees.

What is the distinction between CRM and support software ? Which one should we get considering we are an e-commerce business (our software is custom) selling consumer electronics ?

I've heard a lot of positive reviews concerning Salesforce.com but I feel it might be too big/expensive for us yet (we receive <50 e-mails per day on average).

Software Recommendations CRM

asked Mar 30 '10 at 05:07
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Olivier Lalonde
2,753 points
Top agency to build award-winning mobile apps: Utility NYC

6 Answers


3

Check out zhocrm. I use the sales and marketing module and found it easy to use/learn and serves my purpose while being free. Zohocrm has a cases and solution module. Test it out!

answered Mar 30 '10 at 06:35
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Starr Ed
948 points

0

Agree with the above about Zoho and Info at Hand. You may also want to test out Highrise by 37signals: http://highrisehq.com/ There's also vtigerCRM for larger scale purposes but I'd only recommend it if one of you knows how to install/manage mySQL databases.

answered Mar 30 '10 at 15:03
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Henry The Hengineer
4,316 points

0

Just FYI. We've customized JIRA bug tracking system as a help desk system, it worked fine with just adding some simple java classes to receive/send emails inbound and outbound.

answered Oct 12 '12 at 17:00
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Jcjc
51 points

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We've just moved from www.desk.com (its good) to a www.uservoice.com (looks better then desk).
With both you can start for free and if it works, pay some small fee and get going nicely.

answered Oct 12 '12 at 18:18
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Mojsilo
594 points

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For support I think Zendesk is awesome, CRM go with Bantam Live - great UI, really really practical stuff.

You can glue them together as well, both are quite cheap.

answered Oct 28 '10 at 05:40
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The Dictator
2,305 points

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You might want to look into SugarCRM. Salesforce.com is supposed to be really good, but it also might be way more than you need right now.

answered Mar 30 '10 at 05:11
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Elie
4,692 points
  • It seems unclear as whether or not I am required to purchase the paid version. What is the benefit of paying for the service ? – Olivier Lalonde 9 years ago
  • The paid version = they host it on their servers so you don't have to install it on your own. Unless you have someone on your team who knows mySQl and can admin the CRM solution, you'll need a hosted solution. SugarCRM is one of the more expensive ones. – Henry The Hengineer 9 years ago

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