There seems to be a big demand for website feedback, usability and review services. However, companies that offer these services are not making much profit?
After amassing nearly 10,000 members, we hadn't made much progress onWhy don't these companies succeed?
Do customers feel that usability services should be free or very low cost?
Basically the value proposition in this case seems poor rather than it being down to people thinking usability services should be free or cheap. Hell - at $99 per expert this is a cheap service. Just not a terribly useful one.
Just my two cents.