Contact Us Forms


Are "Contact Us" forms still relavant to small businesses/startups or have other more social means (facebook, twitter, etc) become the preferred method of contact.

Getting Started Marketing Development Business

asked Aug 29 '12 at 04:55
21 points
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7 Answers



Based on nature of your business, customers may need to interact with you privately. Social media isn't efficient for private communications.

answered Aug 29 '12 at 05:15
Sachin Shekhar
260 points
  • +1,000 I often contact companies to tell them something that shouldn't be public. "by the way, your site has a SQL injection security hole", "I'd like to buy your product/service but I have a question first", "there's a major typo on page X of your site", or "I have a major beef with your company/site... Rant, rant, rant (possibly unfit for public consumption)" etc. even the most basic type of contact form is a must. – Scunliffe 11 years ago


I'll only contact a company "directly" using their contact information on their own website. Social media is great - but for different purposes.

answered Aug 30 '12 at 04:22
329 points


I personally like contact forms on websites, makes things really simple and there will always be customers who appreciate that.

answered Aug 30 '12 at 02:49
Don Reaver
21 points


Have you been out there in the real world?

Not "everyone is on Facebook". There are many people who don't use Facebook, Tweeter and other social media. If you remove the direct contact option, then they won't be able to contact you and will move on to the next company.

Keep the contact form. It will outlive Facebook, Tweeter and the rest of that band.

answered Aug 30 '12 at 04:08
Visitor From Down The Street
92 points


Yes, many people would like to speak with you. Facebook isn't a place where you can ask the company privately.

You may publish your corporate contact email and/or phone number instead of a contact form. The latter is often used as a simple spam shield.

answered Sep 4 '12 at 02:28
111 points


Yes. Personally I prefer direct email address than contact form. If I wrote some message to website owner, then I have all information in my email box.

Like other said. Social channels are dedicated to other purposes.

answered Sep 4 '12 at 03:57
144 points


We thought it wouldn't matter. We had a Facebook, twitter, etc. we added a contact form and have gotten several sales leads from it. Depending on who your potential customers are, it can help. It's not hard to do, so you should just have one.

answered Aug 29 '12 at 11:27
Jeff S
374 points

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