Low-cost issue tracker, maybe with CRM?


I and my team members have a handful of outstanding issues we would like to track, ranging from technical to business-oriented. We are looking for a free/low-cost issue tracker, perhaps with CRM.

Data portability (i.e. that I can export all my issues in a relatively standard format) is important to me.

Something integrated with a wiki (again with data portability) is a plus.

Software Tools Bug Tracking CRM

asked Oct 19 '09 at 08:51
Joseph Turian
895 points

10 Answers


Atlassian JIRA is a recognised issue tracker. Atlassian does a $10 license for 10 users, depending on the size of your startup obviously, this could be a good fit. There are also other products that Atlassian sells for $10.

By the way JIRA integrates pretty well with Confluence which is a wiki that most probably would answer your CRM needs. There is a $10 license for Confluence as well.

Disclaimer I work for Atlassian.

answered Oct 19 '09 at 09:14
Sa M
171 points


If you're familiar with RoR platform — I can recommend setting up Redmine+FatFreeCRM. Both of them are free, but as almost any open-source product they will need some time to set them up according to your specific needs.

answered Oct 19 '09 at 10:14
Alexander Balabanov
51 points


If it's not too expensive for you, FogBugz can be downloaded and installed on your server for $999 for 5 users or less.

That may be much cheaper in the long run than a plan that charges per user per month.

answered Nov 13 '09 at 14:48
1,471 points
  • +1. Fogbugz is also available as a hosted service. It has a built-in data export to dump the database. And I find its user interface much easier to use effectively than most of the competition, especially Atlassian. – Jesper Mortensen 14 years ago
  • +1 I'm trying to get my firm to look into this application. – Jeff O 14 years ago


I'm also playing with Redmine recently and, for now, it definitely looks great. It seems that community is pretty active and there are quite few plugins available.

It's true that setting it up could be a nightmare, though, but you don't actually need to know much about RoR itself to install it. It doesn't hurt to try to follow instructions - you might succeed in a first attempt. :)

answered Oct 23 '09 at 05:14
Vladimir Radmilovic
121 points


For customer support, we've been very happy using Tender. And for issues/bugs we use Unfuddle. Sifter and lighthouse look like great bug trackers as well. Lighthouse integrates with Tender. Github has issues/tasks built in too, if you're hosting code over there, which isn't a terrible idea :)

answered Oct 19 '09 at 09:41
Nathan Kontny
1,865 points


Trac can do most of things you request. See FAQ. We've been using it for last five years and we are happy with it.

Trac is open source.

answered Jan 28 '10 at 00:52
171 points


Acunote is a scrum lightweight manager with 5 users free. see http://www.acunote.com/promo/prices (I use them, not affiliated)

answered Oct 19 '09 at 09:58
Bob Walsh
2,620 points


We just launched a hosted help desk software application, it also has lots of contact management features. I don't know if it would be an exact fit for you, but you can try it free for a month. After that, it's $8 a month per user, pretty much the lowest cost available above open source.

answered Oct 23 '09 at 10:12
31 points


There are a lot of free bug tracking & wiki tools out there. For instance, ProjectLocker does bug tracking with the open-source Trac tool. Downloads of your database can be imported into anyone's Trac installation, including yours if you choose to self-host. Pricing starts at free for teams up to 5.

Disclaimer: I work at ProjectLocker.

answered Nov 13 '09 at 18:34
Web Tech Guy
35 points


Do also consider the cost of your time as well as just the raw cost of the product. We are big fans of Fogbugz because it saves us a huge amount to time on organisation and handling customers and forums - time better spent on developing our product.

answered Nov 14 '09 at 00:26
Mark Stephens
976 points

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