We gave a free product trial for 2 months with our first potential client. It is a unique product, there's a great learning process and we have had an amazing response from both students and tutors.
Later we had discussion with committe memebers about the feedback and future plan. Only one person in the committee has seen the entire usage of our product and how succesfully it was used however the other committee members never attended/seen even single class but were in the decision making. 2 people were entirely against to it and now they don't want to continue new process. They are seeing someother use of the product like distance learning and so on, and suggested would speak to the dean for furhter steps.
We have spent almost 9 months with this client and really confused now! this one person in the client side is also unhappy with the way it went..
can anyone suggest what can we do now? really don't understand how people who hasn't seen the whole thing can say it isn't working, when students & tutors want to continue using our product and has seen great value?