Business model for a White-labelled service


4

I've been asked by a client to create a White-label service similar to an existing product I have. The service will have the client's logo on it. The customers they bring to the service wouldn't be customers I would get to my service so I'm not losing out. I will host the service and they will point their customers at it.

Questions:

  • Is it okay to charge for development costs of turning my product into a white-labelled service?
  • Is it okay to put a link on the white-labelled site such as "powered by mycompany"?
  • What is a typical revenue split when providing a white label service?
  • Or would it be more typical for me to charge the client a fixed monthly rate and they keep the revenue from the clients that use the service?

Many thanks

Software Business Model Revenue

asked Nov 24 '10 at 07:00
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Soitgoes
23 points
Top agency to build award-winning mobile apps: Utility NYC

3 Answers


2

instead of thinking about "losing out" consider it "winning in". Whitelabel is an awesome idea. Consider you have a web app and you charge $20 per month. You have advertising costs, etc.

A whitelabel scenario would be that you charge company x a base of $10 per month. This covers your continued development costs, hosting etc. What it doesnt include is advertising, company x will have to advertise the product themself. You then allow company x to set thier own pricing within your guidelines. Say you tell them they cannot sell a subscription for less than $18 (so that it wont be much cheaper than your own product).

The customers that company x brings are customers you likely would not have had. Or customers you would have spent $$$ to get in advertising. This is a winning model because it allows company x to focus on sales alone, not having to worry about dev and hosting.

The bottom line, if you have a service that you sell, you have created a Stamp.
Think about it that way. you create an ink stamp. The work goes into the design and manufacturing of your "stamp". Each time you dip it in ink and stamp it you get paid. So your customers bring you a blank peice of paper, you stamp it (costs you pennies to do so) and you get paid!!!

with the white-label, you allow others to use your stamp, where they earn a certain percentage and you do too.

Plus think of it this way, if you gave up 50% to white label. You keep 50%. Two whitelabels and you are making what you would normally without the sales overhead. 20 white-labels and you are making 10 times what you would make on your own efforts.

My advice,
Take it, build a strong relationship, and start thinking about how much money your partners are making you, rather than how much your partners are costing you.

Last, if its a web-site or service, make sure to offer custom dns subdoamins or domain names...

answered Nov 24 '10 at 10:17
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Frank
2,079 points
  • Many thanks Franky. Lots of food for thought here. – Soitgoes 9 years ago
  • You might want to call it something other than WHITE LABEL... sounds a bit racist to me... Call it Private Label, dont want to alienate minorities! =) jk – Frank 9 years ago

2

I agree with everything that Franky B. had to say, but also have a different perspective.

My firm has done numerous white label desktop software packages. When asked why we do white label projects my response has always been, "Who would you rather compete with, yourself or a competitor?.

If another firm is going to enter your market you are usually better off doing a white label for them, rather than letting them create their own product. If you white label their package- every time you or they make a sale, you make money. Compare that to you selling your product and your former client selling their own custom product. In that case every sale they make is one less customer for you.

Note you will need an attorney to write up a white label contract that protects your interests. You want to make sure that if your client's project takes off they don't just dump you and substitute their own software.

answered Nov 24 '10 at 14:29
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Gary E
12,510 points
  • Thank you Gary. Hadn't though about locking them in, but it's something to consider. – Soitgoes 9 years ago
  • Very valuable insight @gary – Frank 9 years ago

0

I don't believe there is a formula approach to any of these questions. You need to decide what will make it worth for you to have such a deal and negotiate these terms directly with that client of yours.

answered Nov 24 '10 at 09:41
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Usabilitest
1,698 points

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