Product reached alpha stage but potential customer left


1

Initially a potential customer asked us whether we can design product X with features ABC.

Now, we have built an alpha-stage product. We are ready for a demo of product X with feature ABC, but the customer suddenly become uninterested for an unknown reason. He didn't want to sit for a demo. So what should we do now? Should we go ahead and search for similar customers and enquire them? How should we approach/search for new clients, should we approach via the marketing team or sales team and suggest to demo our product? Thanks for any help.

Marketing Products Product Launch

asked Jan 19 '12 at 23:41
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Kamal
8 points
Top digital marketing agency for SEO, content marketing, and PR: Demand Roll
  • There are many lessons to be learned here. – Jeff O 8 years ago

2 Answers


4

There's a back story here which we don't know - learn as much as you can from it.

  • If the potential customer directly asked for the app, learn to take a deposit of some proportion of the cost of the work
  • If not, do some basic investigation that there's a wider market
  • Did you simply misunderstand a mere expression of interest as a buying signal?

etc.

Have you asked the potential customer why he is not interested? Something significant may have happened in his business whilst you were developing it - without any contract - tough.

Now, depending on how specialised and unique to your customer your app is, you may have an MVP (Minimum Viable Product). You may be able to market it and gauge interest in the product. That could be as simple as throwing up a web page and driving some traffic via adwords to see if you can make a sale or three or get some email sign ups. You may have to do more traditional marketing (very much depending on target market and type of product).

As to whether you should, only you know how specific the product currently is, costs to make it suitable for a general market, and potential sales. Was it a week's work or months? So only you can say if it's worth taking further, or just to be written off to experience.

Have a google on "customer discovery" and a look at http://steveblank.com for some background reading.

answered Jan 20 '12 at 10:45
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Matt
2,552 points
  • Thanks its pretty good idea to setup single page site and drive traffic to it. Thanks for the suggestions and link. – Kamal 8 years ago

0

Thank the previous customer and move on.

Depending on the cost of adding features upon request by potential customers, you should think about having the customer agree to a contract so you know that the development costs (or at least some portion) will be covered. What you did with this first customer who became interested is you worked for free, unless you're not telling the whole story.

answered Jan 20 '12 at 06:41
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Bneely
575 points
  • Thanks,bneely,Will have in my mind from next,as of this experience,Its more or less we worked for free. – Kamal 8 years ago

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