SLA Questions
I am the co-owner of a small web development firm. We offer Ruby on Rails programming for our clients which mostly consist of small companies. We typically charge $80-$110 per hour. For 2/3 of our...
85 points
We're getting closer to launching our e-commerce platform, that will be hosted on our dedicated servers, provided by a well known hosting company. I suppose it's a good idea to have us covered...
234 points
I'm negotiating a B2B licensing deal for some technology. I typically license it as a managed service, and don't share code, because I want to protect trade secrets. A new potential client is...
96 points
My service is a cloud-application monitoring service. My clients expect my service to monitor their enterprise software or websites and adjust computing power provided to them. What is SLA/support...
886 points
