Billing Questions


2 Votes
1 Answers
1.68K Views
SaaS: Billing and Subscription Management

What are some cost effective solutions that can provide secure billing/membership management for a SaaS with varying subscription options ? I am looking for something like aMember, but I think it's...

asked Dec 1 '10 at 07:16
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Kim Jong Woo
644 points

3 Votes
1 Answers
507 Views
SaaS billing tax: is a billing address enough?

so I have a startup that provides an online SaaS solution. We are not shipping any items, so payments do not require a shipping address. For collecting taxes in the states that my company has...

asked Nov 9 '13 at 07:02
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Stuntman Mike
16 points

8 Votes
5 Answers
3.55K Views
Should we charge the client for fixing bugs?

Our small firm provides custom web application services. We always charge on a time-and-materials basis - we simply give an estimate up front and then charge for actual hours used. One of our...

asked Oct 29 '13 at 03:37
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Contrazoom
186 points

6 Votes
1 Answers
473 Views
Flat Rate vs. Hourly: Fast work = less pay?

I'm new to freelance designing for clients, I normally did things just for myself or for friends when they needed something done and I had a free minute. I've also worked at a retail store that...

asked Sep 13 '13 at 23:50
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Oghma Osiris
131 points

1 Votes
2 Answers
596 Views
Grace period for cancellations

We are building a SaaS app where most of the features will be add-ons. Customers can add and remove features at any time and the amount is charged or prorated to their account. One of the things...

asked Aug 4 '13 at 11:32
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F21
142 points

3 Votes
2 Answers
1.46K Views
Prepay vs Postpay, what billing model should be used for a SaaS utility?

We provide a utility-like service and have to charge a variable rate per API call. Most of our customers are businesses (B2B). Just like an electric bill, at the end of the month we can total the...

asked Jun 11 '13 at 06:44
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Rook
123 points

3 Votes
2 Answers
3.3K Views
How to charge a client for outsourced work on hourly contracts?

I run a small web development company. I take on a few clients and do much of the work myself. Typically I build e-commerce shops or basic wordpress sites. Sometimes the development is beyond the...

asked Jun 12 '13 at 19:42
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Start It
18 points

0 Votes
1 Answers
595 Views
70/30 Commission... Do I show pre-split revenue or post-split revenue to Customers?

We have a startup that allows users to sell things. We take a 30% cut of their revenue. My question is- do we show them the full revenue amount (100% before the split) in their dashboard, or de we...

asked Jun 21 '13 at 06:19
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Hairgami Master
101 points

1 Votes
3 Answers
2.88K Views
Should I issue a separate invoice for the down payment?

I'm doing a website for a client, and I require them to make a down payment that is a percentage of the bill for the entire project. The remaining portion of the bill is due when the website is...

asked May 18 '13 at 05:56
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Pete
17 points

0 Votes
1 Answers
665 Views
What is the/a correct way to note tax exemption on an invoice?

My customers are rarely tax exempt, but recently I took on a job for an organization that is. They said they could provide their tax exempt number for the invoice processing. Is this necessary? Is...

asked Jun 1 '13 at 00:13
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Pete
17 points

2 Votes
2 Answers
654 Views
Charging by coding hour

I was wondering and am having trouble finding... ballpark figures for what people charge by the coding hour (the market rate). I understand that there are many factors that come into play here that...

asked Apr 27 '13 at 03:23
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Random Us1r
123 points

3 Votes
2 Answers
488 Views
Should I contact customers about canceling who are not using services they pay for?

I own a small website hosting and services company. Most of my clients make automatic payments for recurring hosting services. However, what is the appropriate way to handle customers that have...

asked Jan 30 '13 at 08:43
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Matt Beckman
132 points

1 Votes
2 Answers
573 Views
Billing for addons - how?

We are building an SaaS service that will be billed on a monthly basis. For example, if the user's service starts on 4th December 2012, then we bill them on 4th December 2012 for the month's fees....

asked Dec 5 '12 at 14:24
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F21
142 points

0 Votes
1 Answers
1.01K Views
Invoicing customers that pay with Paypal or Google Wallet

I have an online service for which customer subscribes and pays a monthly fee. They use Paypal or Google Wallet to make these payments. Customers are starting to ask for invoices. Is there a way...

asked Nov 26 '12 at 07:04
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Dev.E.Loper
113 points

2 Votes
4 Answers
485 Views
Handling pro-rated upgrade/downgrades

I'll be handing recurring billing with pro-rated upgrades/downgrades. Although upgrade seems simple, but I'm unsure wether to provide a refund incase the remainder amount exceeds the required total...

asked Nov 26 '12 at 18:26
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Nimbuz
174 points

0 Votes
2 Answers
437 Views
Collecting client information in Australia

When I bring in new clients, should I only ask them for their business address, or should I also ask them for their residential address? And which of the two am I required to ask for by law in...

asked Nov 16 '12 at 05:41
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Arrow
103 points

1 Votes
4 Answers
714 Views
How to bill customers in US/UK without having a company there?

I want to create a startup for US/UK based people, and then expand it to more countries. I am a self-employed/freelancer in Spain. I need to be able to bill my customers by credit card, so people...

asked Sep 5 '12 at 19:11
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0 Votes
3 Answers
499 Views
Suggestions for dealing with a monthly Subscription billed in $US but showing up in foreign currency as varying monthly amount

We just started a Monthly Subscription this year. We're now expanding it to non-US currencies (e.g., $AUD). The challenge is that the amount the customer sees (in $AUD) will vary every month with...

asked Jun 22 '12 at 15:12
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Clay Nichols
737 points

0 Votes
2 Answers
476 Views
How to bill someone in Serbia?

I have bank accounts in US and Chile and a customer in Serbia. The monthly bill is not that big and paypal does not operate in Serbia. Are there some options? Thanks.

asked Jun 22 '12 at 15:29
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Evgeny
101 points

3 Votes
4 Answers
5.23K Views
How do Royalty payments work?

I have been asked by another company to build them some software to operate some machinery. The company sells this machinery to their own customers and wants to provide the software I write along...

asked Mar 25 '12 at 05:37
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7wp
275 points